Life Storage
Reviews and Complaints
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Verified Reviewer | Atlanta, GeorgiaHarassment from mannager and threats
User's recommendation: don't use life storage the area manager condones sexaul3 harassment
Bad service
Preferred solution: Apology
User's recommendation: Go somewhere else
THIEVES (RAISE RENT EVERY 3 months
- All
Preferred solution: Get away from you thieves
User's recommendation: DO NOT USE
Not what they say is offered
User's recommendation: Go elsewhere
Make a payment
Personal complaint
User's recommendation: Not likely will warn them about automated bill pay system!!
Up chargre for space and it is not worth it
Bad customer service!
It has not!
- Easy in and out
- I will be moving my stuff to another company soon
- Non-existing customer service or clerks
Preferred solution: Price reduction
User's recommendation: Don’t rent from this company! Buyer beware
Negative experience in Gainesville
- Ability to activate account online
- Customer service and technology does not work properly
Preferred solution: I want an apology from Josh. Lets see how the company proposes to implement a solution.
User's recommendation: Choose another storage facility
Heather Brown
- Manager is very rude
Preferred solution: Apology
User's recommendation: Stay away
Lazy And Rude Operator Cost Them A Lot Of Busainess
- Rude lazy and incompetent phone rep
- Business that should be theirs goes to competition
- Gives entire company a bad name
Preferred solution: Get a professional and friendly rep to greet the customers and potential big spending clients, not someone who is rude and seems to be sleeping on the job.
User's recommendation: Do Not Use Life Storage In Cheektowaga, New York Near Buffalo
I need help to pay my bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo edit text.
I totally agree with the previous comment! The Hales couple has every right to take pictures and/or record videos with their phone!
Regardless, they weren't doing so UNTIL they were told they had to leave for no apparent reason! The manager Heather Brown is totally wrong and wouldn't shut up long enough to even hear Mr. Hales' side of it! Any good manager would listen to the customer's point of view and try to be more positive and accommodating to keep them coming back!
However, all she could do is interrupt him and tell him that he was causing a 'commotion' on their property! He did NOT cause a commotion and the auctioneer, who is a retired police office, witnessed the whole conversation and agreed with him! So, AGAIN, he ONLY started videoing his conversation with them AFTER her staff told him to leave. It makes one wonder what they're hiding if they don't want to be filmed.
Without Mr. Hales there wouldn't be enough 'high' paying buyers like him to help sustain Life Storage's income due to the previous owners defaulting on their rental payments. Heather Brown was very unprofessional and extremely rude to him and his girlfriend! The fact that his girlfriend was ONLY texting and reading her messages was NOT a justified reason to tell her to leave either!
The Corporate Office needs to fire Heather Brown and reprimand her staff! The Hales deserve an apology letter from Corporate on behalf of her and the staff for being extremely rude and disrespectful to both of them! It's a shame that they spent a lot of their time and money to attend this auction only to be treated this way! My husband and I will be moving in the near future and will need a storage unit during our move, but I will NOT rent from this storage unit company if Ms.
Heather Brown doesn't get fired, her staff be reprimanded and the Hales don't receive a written apology from Corporate. Signed "a potential storage unit renter!"To
- Manager
Preferred solution: Apology
Bad manage
Cheating me out my money
Preferred solution: Answers and to be treated like they care that i lost my storage contents.
User's recommendation: Watch um' they're sneaky
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Good to know just how incompetent and how ignorant they are at this company - I surely would not want to deal with them.