Mr. King

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Verified Reviewer
| map-marker Atlanta, Georgia

Harassment from mannager and threats

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Yeah the store manager Cavan have been making me feel uncomfortable for over a year with his gay antics ,and took it too far and I don't know if he had some want to see my junk (Penis) but the guy came in the restroom with a key he used to unlock a locked restroom door without any knock. its on camera , and his excuse was I was in there too long anyhow the door opened why my Johnson ( Penis) was exposed he jus looked and start talking like he didn't see anything....holding the door open while he looked i told him he went to far im not staying here any longer n im Calling the policedont dddh
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User's recommendation: don't use life storage the area manager condones sexaul3 harassment

Anonymous
map-marker Springfield, Massachusetts

Bad service

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Heather brown has to be the worst Manger I've ever seen. She is very disrespectful and degrading. I will never use this service ever again.
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Preferred solution: Apology

User's recommendation: Go somewhere else

Shayana Vbm

THIEVES (RAISE RENT EVERY 3 months

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This Life Storage *** use to be Uncle Bobs. THEY SHOULD OF NAMED It UNCLE JACKOFFs !! If you enjoy getting your rent raised every 3 months this is the right place for you
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Cons:
  • All

Preferred solution: Get away from you thieves

User's recommendation: DO NOT USE

Anonymous
map-marker Rockledge, Florida

Not what they say is offered

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Paid 5 months upfront price went up $25 more when I wanted to pay 5 more months. Have Rats running through my stuff. They knocked down some units and are rebuilding garbage all over. The key pad gate has been open for a month so anyone can get to your unit. Workers parking and blocking units.
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User's recommendation: Go elsewhere

Anonymous
map-marker Washington, District Of Columbia

Make a payment

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I went to pay on storage unit on Saturday July 31, they opened at 8:30am and I get there at 9:10am and it's a sign on the door that says be back at 9:50am so I patiently waited 40 mins mainly because I live 40 mins away and just couldn't leave and come back. The representative came back at 10:05am, he was very aplogic because I experienced this before when going to pay my bill. BAD BUSINESS couldn'couldn'th h help but wonder
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Anonymous
map-marker Pinellas Park, Florida

Personal complaint

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Your automated pay system sucks I finally did get it to work and it isn't easy!! Not computer literate. It should be for everyone!! Bill pay for computers dummies!!! Not Happy!!!
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User's recommendation: Not likely will warn them about automated bill pay system!!

Anonymous
map-marker Saint Louis, Missouri

Up chargre for space and it is not worth it

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I was charged $117 monthly now 7 months later it is a rate increase not to my knowledge but why increase when customers don't have 24hr access as stated because when it rain or snow I can not access my storage because the area becomes flooded
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Liz A Toi

Bad customer service!

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Updated by user Jul 06, 2021

It has not!

Original review Jul 06, 2021
Our Rent upped without notification! Going into office was a experience too! Cold hearted non-caring clerk, this is just the way it is! There is NO customer service or refundsthis company is sad
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Loss:
$18
Pros:
  • Easy in and out
Cons:
  • I will be moving my stuff to another company soon
  • Non-existing customer service or clerks

Preferred solution: Price reduction

User's recommendation: Don’t rent from this company! Buyer beware

Jonathan P Ocg
map-marker Gainesville, Florida

Negative experience in Gainesville

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Josh Wonder of the Gainesville store on Archer road would not tell me who his manager was. Josh is very unprofessional and does not know how to conduct behavior in a manner which positively represents Life Storage. His actions caused me to feel discriminated against and thus very offended.
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Pros:
  • Ability to activate account online
Cons:
  • Customer service and technology does not work properly

Preferred solution: I want an apology from Josh. Lets see how the company proposes to implement a solution.

User's recommendation: Choose another storage facility

Anonymous

Heather Brown

Viewed the Hale video What a waste of space you are, to call yourself a manager, you have no idea how to interact with the public. You have cameras all over your complex yet your staff are camera shy, what kind of dodgy deals are going on there. Hope plenty of others like me write in and give it to you, you rude arrogant piece of ***
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Cons:
  • Manager is very rude

Preferred solution: Apology

User's recommendation: Stay away

Anonymous
map-marker Buffalo, New York

Lazy And Rude Operator Cost Them A Lot Of Busainess

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Contacted the company to do a big deal. Lady answering the phone sounded like she just awakened. When I told her my request she seemed listless and bored. She then rudely disconnected because she could not answer a simple question. Should be reprimanded or fired. How much other business has she cost the company? reprimanded or fired. How m
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Cons:
  • Rude lazy and incompetent phone rep
  • Business that should be theirs goes to competition
  • Gives entire company a bad name

Preferred solution: Get a professional and friendly rep to greet the customers and potential big spending clients, not someone who is rude and seems to be sleeping on the job.

User's recommendation: Do Not Use Life Storage In Cheektowaga, New York Near Buffalo

Michael R Ktv
map-marker Foley, Alabama

I need help to pay my bill

Im in Utah for a funeral the storage payment is late i understand that but when i try and call the number my stuff is in it says its closed. It wont let me make a payment on line or over the phone
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Susan D Tvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To edit text.

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I totally agree with the previous comment! The Hales couple has every right to take pictures and/or record videos with their phone!

Regardless, they weren't doing so UNTIL they were told they had to leave for no apparent reason! The manager Heather Brown is totally wrong and wouldn't shut up long enough to even hear Mr. Hales' side of it! Any good manager would listen to the customer's point of view and try to be more positive and accommodating to keep them coming back!

However, all she could do is interrupt him and tell him that he was causing a 'commotion' on their property! He did NOT cause a commotion and the auctioneer, who is a retired police office, witnessed the whole conversation and agreed with him! So, AGAIN, he ONLY started videoing his conversation with them AFTER her staff told him to leave. It makes one wonder what they're hiding if they don't want to be filmed.

Without Mr. Hales there wouldn't be enough 'high' paying buyers like him to help sustain Life Storage's income due to the previous owners defaulting on their rental payments. Heather Brown was very unprofessional and extremely rude to him and his girlfriend! The fact that his girlfriend was ONLY texting and reading her messages was NOT a justified reason to tell her to leave either!

The Corporate Office needs to fire Heather Brown and reprimand her staff! The Hales deserve an apology letter from Corporate on behalf of her and the staff for being extremely rude and disrespectful to both of them! It's a shame that they spent a lot of their time and money to attend this auction only to be treated this way! My husband and I will be moving in the near future and will need a storage unit during our move, but I will NOT rent from this storage unit company if Ms.

Heather Brown doesn't get fired, her staff be reprimanded and the Hales don't receive a written apology from Corporate. Signed "a potential storage unit renter!"To

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Cons:
  • Manager

Preferred solution: Apology

1 comment
Lauren M Csl

Good to know just how incompetent and how ignorant they are at this company - I surely would not want to deal with them.

Anonymous
map-marker Buffalo, New York

Bad manage

Heather Brown needs to be terminated from Life storage she is the rudest most condescending so-called business professional I have ever encountered the things she said to me were just outrageous I am still trying to wrap my mind around it who would hire somebody like this AngryAngryAngry
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Rusty S Usp

Cheating me out my money

My unit went to auction and magically all my paper work was lost and they had no idea how much it sold for or any other info at all. The manager straight hangs up in my face when I try to inquire about my unit. Any amount over what was owed life storage after the sale goes to the owner of the unit (depending on Ur state) it sure seems suspecious that that can't find the records. Sounds to me they wanna keep my money! Still almost a year later, no answers!
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Preferred solution: Answers and to be treated like they care that i lost my storage contents.

User's recommendation: Watch um' they're sneaky

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