Anonymous
map-marker Escondido, California

Store manager/safety/move/charge issues

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I was renting a 10x20 and rented a u-haul and hired movers to move furniture to my new residence and transfer remaining items to a 5x10 in the same facility. The transfer of items from one unit to another went into the evening.

The new space was interior. There was NO LIGHTING in the hallways nor in the storage space. I immediately called Life to ask they address this urgently and have someone call me back right away. No one did.

I found a small camping light for the hallway. The movers did their best but not being able to see, could not place everything and had to leave a shelf unit and chair out, along with a few miscellaneous donation items. Not being able to see, the movers took much longer to finish what they could. It cost me significantly more for their services.

I had called U-haul to see if I could keep the truck and try to finish the next day but the truck was not available. So, I had to leave the few items in the old unit. I was unable to find someone to help me move the remaining items out until the 6th day following the billing cycle on the first unit. I rented a U-haul van and got the remaining things out of the 10x20 and went to the office to confirm I was out and that the monthly charge would be pro-rated.

I was told the 5-day period had expired and there would be no pro-ration. I pointed out that I would have been out if the lights had been working in the new unit building. Doug, the manager, said there was nothing he could do.

Given that the delay was due to the lack of lighting at Life Storage (not to mention the safety issuers), it is WRONG not to pro-rate the 10x20 unit rent!!! This situation is patently unfair.

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User's recommendation: GO SOMEWHERE ELSE!

Crystal R Kfh

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Verified Reviewer
| map-marker Fort Worth, Texas

I have been paying $313 while they advertise $250.Im retired on social security and I don’t think this is right.

Dont I have complained to the office. She doesnt listen except to say they generate the area and make their prices according to everyone else. It cost me $348 to first move in. Then my space was $291 and they added insurance without asking or having me sign so now Im paying $313 while online the price of my unit is $250. Ive been here a year. I would love to post photos to show how it gets wet from the downspout when it comes a hard rain which is next to my unit!!
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User's recommendation: Don’t take their word at face value‼

Anonymous
map-marker San Jose, California

Pay my bill

Not really a big complaint, more of a "Hey guy's, I think there is a better way". I tried to pay my normal 6 months and could not get that option.

It wanted me to pay just one month.

On another note- About 1.5 years ago I came home from one of my jobs and went to the unit to get some things. The lock on my door had been changed and of course I did not get have a key for it. I went to the office and the lady who helped me seemed like she was not really willing to help me out. I had her come to the unit with me with new locks and we cut the lock on my door.

I was not as shocked as I normally would have been to find I was missing a 3,000.00 dollar plasma cutter, a compressor, a portable band saw, a industrial vacuum and a welding cart. The employee did not seemed surprised either. I asked her if she had seen this happen before and she said she could not tell me anything. I did contact the Gilbert police and they said they would come down and do a report but they have never had good luck at your facility with stolen property.

I was shocked to here the policeman say it like that. It sounded like it has happened there many times before. I was discouraged and decided to let it go. I do think your organization needs to investigate that site.

I bet you might find an employee or 2 involved in some of that activity.

enough of that, just making your company aware of some issues without causing a big stir. I know I will not be so calm and forgiving if it happens again.

Thank you,

Dennis Lorance

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Victor W Izz

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Verified Reviewer

Payment for parking spot

June 4, 2023, I Victor Washington attempted to make payment on line with 2 different credit cards which the online system wouldn't allow me to pay with different cards.

June 5, 2023, I went in to the office and explained my issue which the young guy stated the system wouldn't allow payment to be processed with 2 different credit cards.

He also said that they're no longer allowing us to make payments in the office. He suggested that I leave a check and have my bank transfer my cash from the cards to my checking account to cover check which I did.

June 6, 2023, The young man called me and said I need to come get my check because I'm not allowed to pay with check because of too many returned checks.

I then processed the payment on line for my storage unit and parking space.

Once I got to the office, the young man said I need to make the payment which I told him I already did. He revealed to me that I owed more because the parking spot hasn't been paid. I debated the issue because I knew I paid my monthly charge and had/have a receipt showing I paid on line.

I then asked to speak to a manager but to no avail. I called the 1800 number and talked to someone who told me someone will contact me but to no avail.

I finally went back into the office on the 16th of June and finally talked to Mrs.

Williams who didn't have any understanding of my situation and said either I pay or lose it.

I asked Mrs. Williams to speak to her manager and she said she is the manager. I stated I will contact Fox 2 news to investigate this issue because I felt cheated. She then said her manager is Some new lady name Michelle but she don't know her last name.

I then went on line and found Mrs.

Michelle Cowin, which there is no way to contact her.

I'm asking for someone other then Mrs. Williams call me to resolute this issue about my payment and my online payment issues.

Thanks

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Thomas F Ovg

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Verified Reviewer
| map-marker Orange Park, Florida

Not providing functioning facility

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This company must be going under. The facility I rent at has no functioning security system for entry. The place is wide open. The elevators are not working now. Office staff are no help. Regional manager dies not answer his phone. Corporate does not respond to emails. Incredibly bad.
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Cons:
  • Poor customer service with no resolution

Preferred solution: Response to my complaints and a working facility

User's recommendation: Stay away from this company

Anonymous
map-marker Riverside, California

Store manager/safety/move/charge issues

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What customer service??? All phone numbers go straight to the branch office that I have had a HORRIBLE experience with.
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JAMESC L

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Verified Reviewer
| map-marker Las Vegas, Nevada

Accts payable dept - need to contact me asap today

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re: money owed to me after you illegally sold my unit and belongings. I need the payment to go into my bank or overnighted to me and my parnter on the pay to order line .

James c little or Susan Pineda i do NOT HAVE A BANK ACCT AND WILL NOT BE ABLE TO CASH IT . I AM 80 YRS OLD AND I NEED YOUR HELP WITH THIS. I DONT HAVE A CAR. THIS WAY WE CAN DEPOSIT IT HER ACCTT AT HER BANK IF WE BOTH SIGN CHECK AND OVERNIGHT IT AND TAKE OUT OF OUR MONEY.

OR DIRECT DEPOSIT IT INTO MY NETSPEND CARD . I SENT YOU ALL ALL THE INFO. IF YOU NEED IT AGAIN CONTACT ME FOR IT BUT EVERYONE HAS IT.

THIS IS URGENT AND I NEED HELP. YOUR COMPANY IS NOT TRANSPARENT AND HIDE FROM CUSTOMERS.

ITS WRONG.

PLS EMAIL ME AND CALL ME IMMEDIATELY TODAY. THANK YOU

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Loss:
$8000
Pros:
  • Pros - they steal lie cons they steal they lie
Cons:
  • Steal they lie

Preferred solution: MY MONEY SENT THE WAY I NEED IT SENT PERIOD. THEY SOLD MY LIFE BELONGINGS WITHOUT NOTIFYING ME DID IT ILLEGALLY AND I AM 80 YRS OLD. THEY ARE NOT HONEST THEY HIDE AND WONT HELP YOU ITS HORRIBLE AND SHOULD BE SHUT DOWN. DONT USE THEM TRUST ME

User's recommendation: DONT USE THIS STORAGE PLACE. THEY ARE THE WORSE. AND WILL STEAL AND SELL YOUR LIFE SAVINGS .

Anonymous
map-marker Milwaukee, Wisconsin

Rat infestation

I just had to take images of my unit because of the infestation I had. Everything I own is soaked in ***
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User's recommendation: Use a different location

Jerrold B Bep

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Verified Reviewer
| map-marker Lake Zurich, Illinois

Store 606 could not make change, now they want 34.00 late fees & 6.00 io

I went in to pay my bill about 10 days ago my bill was $206 all I had was hundreds. the girl couldn't make change.

so I gave her two $100 bills and told her the next time I was in the area I'll drop off the $6 she said okay and gave me a receipt. I went in to pay the $6 today being the 16th and the kid behind the counter told me I owe $6 plus $34 late fee. I'm 70 years old handicap and I have been a loyal customer for 10 years plus and family members of units there as well. you're going to get me for $34 late fee I think that is ridiculous and not right.

I'll be more than happy to pay the $6, but I think the $34 late fee is totally out of line. Store number 606 upper unit e 017 My name is jerry battista.Thank you

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Preferred solution: Price reduction

User's recommendation: GO ELSEWHERE !!!

Lucia D Hph

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Verified Reviewer
| map-marker Pawtucket, Rhode Island

Poor security at the facility

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Life Storage - Poor security at the facility

My car was stored at a Life Storage facility at 555 Prospect St. Pawtucket Rhode Island.

When I came back from traveling I noticed significant damage to the body of the car. I called someone to help me jump or I start the car and this person told me that they look like somebody tried accessing the motor to remove parts. The security cameras are placed too low and are being blocked by other vehicles. The gate of the facility was not working and was left opened when I arrived are.

When I went to speak with the receptionist at the office, I had to knock at the door because she leaves the door locked. She did not acknowledge that there was a security problem at the facility and did not apologize for the damaged that my car incurred.

Why am I paying to store my car when its not secure? Who is going to reverse me for the damages?

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Pros:
  • Indoor units so far are safe
Cons:
  • Vehicle storage at the open parking lot is no safe

Preferred solution: Full refund

User's recommendation: Do not start your vehicle at this facility, it’s not safe

Richard B Fkr

Constant price hikes with nothing to show for it

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Store #195 San Marcos Texas has raised its rates on 5x10 Climate control from 88.0 2/22 to 162.0 6/23 this is a old storage facility once locally owned by Bobs storage life storage bought it some years ago.its old no updates have been done simple things like the main door stopper in my section have never been fixed and yet the rates go up and up Im moving to a brand new facility same thing only new 85.0 two year lock price guarantee.. This company will rob you blind..
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Loss:
$60
Cons:
  • Constant fee increases

Preferred solution: Price reduction

User's recommendation: Find a newer cheaper place

Thomas F Ovg

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Verified Reviewer
| map-marker Orlando, Florida

Failing company

Unresponsive to repairing the building. Insufficient number of carts. Only one elevator working. Keypads not working. Office staff frequently not there. When they are they are no help. There is no way to contact corporate except by sending a message that they dont respond to.
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User's recommendation: Don’t rent here

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Jonathan B Ylk

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Verified Reviewer
| map-marker Dracut, Massachusetts

Towing of my vehicle bad tow contract

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Life Storage - Towing of my vehicle bad tow contract
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Their customer service could do absolutely nothing except pass the message on to someone else . After 48 hours. Find another place for your storage needs . Life storage has raised my rent by $60 a month since I got my units 2 years ago . The place is a Dump . A disgusting mess . Waste of every kind dumped wherever anybody wants . Rat infested too. Any unit left open after someone moves out Has rat *** everywhere. The manager is never there . There is almost never anyone there that you can talk to . RUN , run away .
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User's recommendation: Run away ! Find somewhere else !

Deneka Avx

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Verified Reviewer
| map-marker Silver Spring, Maryland

I closed my account

Every time I call store 104 I get a machine no one answers. Ill call customer service and I get the same message. No one answers, so how can I get an answer or status on my storage ban after I have closed my account cleaned it out, so can someone get back with me About my bin 4324 at Landover life storage on Pennsy Drive the name is Lisa Taylor, phone number 240472**** please call and give me status. I am waiting for someone to check the storage and close my account. I closed it in April. Thank you.
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Avigayil Kvw

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Verified Reviewer
| map-marker New London, Connecticut

Complaint

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I currently have no transportation, I left work to pay my bill on my break (I live and work in a different town) but when I arrived to pay my bill, no one was at the desk to take my payment, they said they'd be back at 1:00 PM I waited as long as I could before I had to get back to work, they froze my account, so I am unable to pay over the phone or online, now they're trying to charge me extra for being late,and it isn't my fault.
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