Life Storage
Reviews and Complaints
Store manager/safety/move/charge issues
I was renting a 10x20 and rented a u-haul and hired movers to move furniture to my new residence and transfer remaining items to a 5x10 in the same facility. The transfer of items from one unit to another went into the evening.
The new space was interior. There was NO LIGHTING in the hallways nor in the storage space. I immediately called Life to ask they address this urgently and have someone call me back right away. No one did.
I found a small camping light for the hallway. The movers did their best but not being able to see, could not place everything and had to leave a shelf unit and chair out, along with a few miscellaneous donation items. Not being able to see, the movers took much longer to finish what they could. It cost me significantly more for their services.
I had called U-haul to see if I could keep the truck and try to finish the next day but the truck was not available. So, I had to leave the few items in the old unit. I was unable to find someone to help me move the remaining items out until the 6th day following the billing cycle on the first unit. I rented a U-haul van and got the remaining things out of the 10x20 and went to the office to confirm I was out and that the monthly charge would be pro-rated.
I was told the 5-day period had expired and there would be no pro-ration. I pointed out that I would have been out if the lights had been working in the new unit building. Doug, the manager, said there was nothing he could do.
Given that the delay was due to the lack of lighting at Life Storage (not to mention the safety issuers), it is WRONG not to pro-rate the 10x20 unit rent!!! This situation is patently unfair.
User's recommendation: GO SOMEWHERE ELSE!
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Verified Reviewer | Fort Worth, TexasI have been paying $313 while they advertise $250.Im retired on social security and I don’t think this is right.
User's recommendation: Don’t take their word at face value‼
Pay my bill
Not really a big complaint, more of a "Hey guy's, I think there is a better way". I tried to pay my normal 6 months and could not get that option.
It wanted me to pay just one month.
On another note- About 1.5 years ago I came home from one of my jobs and went to the unit to get some things. The lock on my door had been changed and of course I did not get have a key for it. I went to the office and the lady who helped me seemed like she was not really willing to help me out. I had her come to the unit with me with new locks and we cut the lock on my door.
I was not as shocked as I normally would have been to find I was missing a 3,000.00 dollar plasma cutter, a compressor, a portable band saw, a industrial vacuum and a welding cart. The employee did not seemed surprised either. I asked her if she had seen this happen before and she said she could not tell me anything. I did contact the Gilbert police and they said they would come down and do a report but they have never had good luck at your facility with stolen property.
I was shocked to here the policeman say it like that. It sounded like it has happened there many times before. I was discouraged and decided to let it go. I do think your organization needs to investigate that site.
I bet you might find an employee or 2 involved in some of that activity.
enough of that, just making your company aware of some issues without causing a big stir. I know I will not be so calm and forgiving if it happens again.
Thank you,
Dennis Lorance
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Verified ReviewerPayment for parking spot
June 4, 2023, I Victor Washington attempted to make payment on line with 2 different credit cards which the online system wouldn't allow me to pay with different cards.
June 5, 2023, I went in to the office and explained my issue which the young guy stated the system wouldn't allow payment to be processed with 2 different credit cards.
He also said that they're no longer allowing us to make payments in the office. He suggested that I leave a check and have my bank transfer my cash from the cards to my checking account to cover check which I did.
June 6, 2023, The young man called me and said I need to come get my check because I'm not allowed to pay with check because of too many returned checks.
I then processed the payment on line for my storage unit and parking space.
Once I got to the office, the young man said I need to make the payment which I told him I already did. He revealed to me that I owed more because the parking spot hasn't been paid. I debated the issue because I knew I paid my monthly charge and had/have a receipt showing I paid on line.
I then asked to speak to a manager but to no avail. I called the 1800 number and talked to someone who told me someone will contact me but to no avail.
I finally went back into the office on the 16th of June and finally talked to Mrs.
Williams who didn't have any understanding of my situation and said either I pay or lose it.
I asked Mrs. Williams to speak to her manager and she said she is the manager. I stated I will contact Fox 2 news to investigate this issue because I felt cheated. She then said her manager is Some new lady name Michelle but she don't know her last name.
I then went on line and found Mrs.
Michelle Cowin, which there is no way to contact her.
I'm asking for someone other then Mrs. Williams call me to resolute this issue about my payment and my online payment issues.
Thanks
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Verified Reviewer | Orange Park, FloridaNot providing functioning facility
- Poor customer service with no resolution
Preferred solution: Response to my complaints and a working facility
User's recommendation: Stay away from this company
Store manager/safety/move/charge issues
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Verified Reviewer | Las Vegas, NevadaAccts payable dept - need to contact me asap today
re: money owed to me after you illegally sold my unit and belongings. I need the payment to go into my bank or overnighted to me and my parnter on the pay to order line .
James c little or Susan Pineda i do NOT HAVE A BANK ACCT AND WILL NOT BE ABLE TO CASH IT . I AM 80 YRS OLD AND I NEED YOUR HELP WITH THIS. I DONT HAVE A CAR. THIS WAY WE CAN DEPOSIT IT HER ACCTT AT HER BANK IF WE BOTH SIGN CHECK AND OVERNIGHT IT AND TAKE OUT OF OUR MONEY.
OR DIRECT DEPOSIT IT INTO MY NETSPEND CARD . I SENT YOU ALL ALL THE INFO. IF YOU NEED IT AGAIN CONTACT ME FOR IT BUT EVERYONE HAS IT.
THIS IS URGENT AND I NEED HELP. YOUR COMPANY IS NOT TRANSPARENT AND HIDE FROM CUSTOMERS.
ITS WRONG.
PLS EMAIL ME AND CALL ME IMMEDIATELY TODAY. THANK YOU
- Pros - they steal lie cons they steal they lie
- Steal they lie
Preferred solution: MY MONEY SENT THE WAY I NEED IT SENT PERIOD. THEY SOLD MY LIFE BELONGINGS WITHOUT NOTIFYING ME DID IT ILLEGALLY AND I AM 80 YRS OLD. THEY ARE NOT HONEST THEY HIDE AND WONT HELP YOU ITS HORRIBLE AND SHOULD BE SHUT DOWN. DONT USE THEM TRUST ME
User's recommendation: DONT USE THIS STORAGE PLACE. THEY ARE THE WORSE. AND WILL STEAL AND SELL YOUR LIFE SAVINGS .
Rat infestation
User's recommendation: Use a different location
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Verified Reviewer | Lake Zurich, IllinoisStore 606 could not make change, now they want 34.00 late fees & 6.00 io
I went in to pay my bill about 10 days ago my bill was $206 all I had was hundreds. the girl couldn't make change.
so I gave her two $100 bills and told her the next time I was in the area I'll drop off the $6 she said okay and gave me a receipt. I went in to pay the $6 today being the 16th and the kid behind the counter told me I owe $6 plus $34 late fee. I'm 70 years old handicap and I have been a loyal customer for 10 years plus and family members of units there as well. you're going to get me for $34 late fee I think that is ridiculous and not right.
I'll be more than happy to pay the $6, but I think the $34 late fee is totally out of line. Store number 606 upper unit e 017 My name is jerry battista.Thank you
Preferred solution: Price reduction
User's recommendation: GO ELSEWHERE !!!
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Verified Reviewer | Pawtucket, Rhode IslandPoor security at the facility
My car was stored at a Life Storage facility at 555 Prospect St. Pawtucket Rhode Island.
When I came back from traveling I noticed significant damage to the body of the car. I called someone to help me jump or I start the car and this person told me that they look like somebody tried accessing the motor to remove parts. The security cameras are placed too low and are being blocked by other vehicles. The gate of the facility was not working and was left opened when I arrived are.
When I went to speak with the receptionist at the office, I had to knock at the door because she leaves the door locked. She did not acknowledge that there was a security problem at the facility and did not apologize for the damaged that my car incurred.
Why am I paying to store my car when its not secure? Who is going to reverse me for the damages?
- Indoor units so far are safe
- Vehicle storage at the open parking lot is no safe
Preferred solution: Full refund
User's recommendation: Do not start your vehicle at this facility, it’s not safe
Constant price hikes with nothing to show for it
- Constant fee increases
Preferred solution: Price reduction
User's recommendation: Find a newer cheaper place
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Verified Reviewer | Orlando, FloridaFailing company
User's recommendation: Don’t rent here
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Verified Reviewer | Dracut, MassachusettsTowing of my vehicle bad tow contract
User's recommendation: Run away ! Find somewhere else !
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Verified Reviewer | Silver Spring, MarylandI closed my account
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Verified Reviewer | New London, ConnecticutComplaint
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